Complaints

Last updated: to be confirmed before launch

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We want you to be happy with how we've helped. If something has gone wrong, please tell us so we can put it right.

How to complain

You can contact us by email at info@laststepssolutions.com or by phone on +44 7572 922304. Please give us your name, how to reach you, and a description of what happened.

What happens next

We will acknowledge your complaint and aim to resolve it promptly. [Confirm the complaints handling timescales and process in line with FCA DISP rules, once the firm's regulatory status is confirmed.]

If you're still not happy

[If Last Steps is FCA-authorised, or your complaint relates to a regulated activity carried out by the authorised firm we work with, you may be able to refer your complaint to the Financial Ombudsman Service (financial-ombudsman.org.uk). Confirm the exact wording once regulatory status is settled.]

Free and impartial money guidance is also available from MoneyHelper (moneyhelper.org.uk).